Every agent. Their best call. Every time.DealMentor for BPOs and contact centers.
Your QA spreadsheet records what went wrong on the call. It never fixes it. DealMentor is the whole system for a contact-center floor, working on day one of a new campaign. Paste the client's brief. Get a Campaign Pack - cheat-sheet, rebuttal library, certification - in about a minute. Audit-ready certificate records branded with your logo. Coaching cards from every miss. A real CRO bundled in. Try the loop free for 14 days; rollout pricing scoped on a call (from $999/month, sized to your campaign volume).
We'd rather lose your time upfront than waste it on a discovery call. If you don't see your center on the left, the honest answer is probably "not yet."
Built for you if…
You run 50 to 500 agents on outbound campaigns, with room to scale.
Your motion is transactional / scripted / one-call-close - telemarketing, retention, consumer upsell, lead-gen.
Onshore (US, UK, EU) or offshore (the Philippines, India, Eastern Europe, nearshore LATAM) - selling into US, UK, AU or CA buyers.
You launch multiple new client campaigns per quarter, each needing its own script, certification, and audit records.
Your clients ask for audit-ready certificate records with verification IDs - and your current QA spreadsheet is not cutting it.
Ops director or CEO can greenlight a $999-and-up monthly bill with a 3-month minimum without a 9-month procurement cycle.
Not the right fit yet if…
You're a 1,000+ agent enterprise BPO needing deep CTI, SOC 2 Type II, and a 12-month enterprise procurement track.
Your floor is inbound customer service only. DealMentor is built around the outbound sales motion.
You need non-English script generation today. We're English-first (US/UK/AU/CA), other markets via the "Other" setting, controlled multilingual on the roadmap.
You need HIPAA-regulated healthcare workflows or PCI Level 1. We'll get there, but not today.
You need real-time call listening with prompt injection (that's Cogito / Balto / Observe.AI territory).
You only want to swap your existing dialer. DealMentor sits beside it, not in place of it.
Where centers hit the ceiling
Your top agents close. The rest never get there.
Every BPO and contact center hits the same four walls. They are not headcount problems. They are tooling problems.
Industry baseline: outbound contact-center agent attrition runs 30-45% annually, ramp to productive output averages 60-90 days, and the typical coach-to-agent ratio sits between 1:15 and 1:30. Every center we have ever walked into is somewhere on that range.
- ContactBabel, ICMI, and CCNG industry benchmarks
Problem 01
Your coach-to-agent ratio is 1:30. Or worse.
Your best 5% of agents drive 80% of the revenue. The other 95% never get there because there is no time to coach them. You cannot QA every call. You cannot whisper-coach every agent. The gap stays the gap.
Problem 02
Ramp takes 60 to 90 days. Attrition hits first.
Half your new hires never reach productive output before they leave. Every seat is paying training cost without delivering revenue. The training program scales linearly with headcount. You add seats, you add the same problem.
Problem 03
Script drift kills consistency.
Your top agent's instinct on a hard objection never makes it back into the playbook. Every agent improvises their own version. QA spots it after the fact. Customer experience varies by who picks up.
Problem 04
New campaigns take weeks to launch.
Every new client or product means building a new script, new objection handlers, new battle cards, new training docs, role-plays, and QA cycles. Weeks of slow time-to-revenue per new campaign. By the time you are ready, the client wants results.
See it in action
The whole platform. One screen at a time.
Every plan includes every tool your team needs and one live CRO. This is what you actually work in.
Campaigns
Run every client as its own campaign - cheat-sheet, rebuttal library, and certification, generated from the brief.
Publish & assign
Publish a campaign and assign it to all agents or specific ones - each gets a certification notice.
Audit-ready certificate
Every certification becomes a branded record with a verification ID, exportable to PDF and Word.
Six channels per ICP: cold email, LinkedIn, social, referral, re-engage, DM/WhatsApp.
Ask the CRO
A 24/7 AI CRO that knows your campaigns, your offers, and the deal in front of every agent.
CRM
Pipeline (list or Kanban board), contacts, activity and tasks - with the CRO's read and next move on every deal.
Day in the life
Three roles. Three new habits.
Every layer of the floor gets a daily reason to log in - and a different one.
The agent
Cheat-sheet. Rebuttals. Practice.
Opens today's campaign: cheat-sheet, an 8-second and 30-second rebuttal for every objection, and a Practice-a-Call rep or two before the first dial. By call 5 the rebuttals are automatic.
The team lead
Coach by exception. Audit-ready every time.
The dial-readiness board shows, per agent per campaign, who's cleared to dial, who's failed, and whose certification has lapsed. One click builds a coaching card from their misses, and "where the floor struggles" surfaces the questions agents miss most. Paste a real call transcript to score it against the campaign rubric. End of week the client wants proof: one click builds a branded certification report.
The ops director
New campaign live in an afternoon.
Monday: paste the client brief, generate the Pack, publish, bulk-invite the floor or assign specific agents. Tuesday: agents certify in, results in Records, recertification set on a cadence so they stay current. Wednesday: live calls. Next CRO call with Tal: margin and client expansion.
Side by side
DealMentor vs your other options.
The short version. The full row-by-row breakdown lives on the dedicated comparison pages.
What your floor needs
DealMentor
Coaches · Real-time AI · DIY
A campaign playbook from a pasted brief
In hours
Weeks of manual work, or not in scope
Audit-ready certificate records
Branded, verification ID, PDF/Word
A spreadsheet, or nothing
Price and time to deploy
From $999/mo, live in days
Enterprise per-seat, months to integrate
The honest sell
You don't need a six-figure enterprise contract to make your floor better. DealMentor covers the 80% that actually moves the metric - playbook, training, copilot, CRO access - at a fraction of the price of Cogito, Balto, or Observe.AI. We don't listen to live calls. We do everything around them. For most centers under 1,000 agents, that's the right trade.
DealMentor sits beside your dialer, your CRM, and your workforce management. It does not try to replace them.
Per-campaign pricing, from $999/monthSales-led pricing scoped to your campaign mix - unlimited agents per active campaign. Volume discount kicks in at 10+ active campaigns. Easy to model into a per-client P&L and pass-through to the end client.
Works alongside your dialerFive9, Genesys, NICE CXone, Talkdesk, RingCentral. DealMentor lives in the browser tab next to whatever your agents already use.
Readiness overview & supervisor dashboardsCampaigns, agents certified, and pass-rates at a glance. Spot which agents still need certifying before they go live.
Privacy mode for client scriptsChoose to store the client's brief so you can regenerate later, or run in private mode (the script is used once to generate, then discarded). Delete a stored script any time.
Transactional coaching by defaultSelecting "I run a call center / BPO" at signup switches the whole platform into transactional mode - fast, scripted, one-call-close - not consultative B2B. The right tone for outbound telemarketing.
English-language outbound, todayBuilt for outbound to US, UK, AU and CA markets, with compliance presets for each. The "Other" market setting handles everything else. Other-language script generation is on the roadmap, not in production yet.
BPO pricing starts at $999/month, scoped to your campaign mix on the call. Move the sliders to see your attrition savings, then book a call for a quote tailored to your floor.
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$4,000
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Starting priceFrom $999 / month · scoped on the call · unlimited agents per campaign
Your numbers
DealMentor (starting price)$999/mo
Annual DealMentor cost (starting)$11,988/yr
Cost per agent (informational)$4.00/agent/mo
Attrition cost today$400,000/yr
Attrition savings @ 25% reduction$100,000/yr
Estimated annual saving$100,000/yr
Payback time (vs starting price)~1 month
Starting price shown. Final scoping happens on the call based on campaign count, client mix, and rollout - volume discount at 10+ active campaigns. Savings assume a 25% reduction in new-hire attrition via Campaign-Pack onboarding, Practice-a-Call rehearsal, and audit-ready certification before agents dial. Conversion-lift savings (typically 3-8%) are not modeled here.
What ops directors ask first
Straight answers before the call.
No. DealMentor is not a real-time audio AI. It does not listen to live calls or inject prompts mid-conversation. Tools like Cogito, Balto, and Observe.AI do that - they cost $100K+ a year and require months of integration. DealMentor builds and deploys everything around the call: Campaign Pack (cheat-sheet + rebuttals + certification), audit-ready certificate records, Practice-a-Call roleplay, coaching cards from misses, and 24/7 Ask-the-CRO plus 4 live sessions/month with a real CRO. For most sub-1,000-agent centers, that's the 80% that actually moves the metric - at a fraction of the price. One thing we did add for after the call: paste a real call transcript and DealMentor scores it against that campaign's rubric (opening, discovery, objection handling, product accuracy, required disclosures) with a pass/fail and coaching notes - the QA scorecard the big tools sell, without the telephony integration.
DealMentor runs in the browser tab next to your dialer. Your agents pull up the script, copilot, and objection handlers in DealMentor while they take calls in your dialer. We do not currently push data back into the dialer for routing or analytics. If you need that depth, name your stack on the call - we will tell you exactly what is and isn't possible today.
Pre-floor simulation against AI buyer personas - by voice or text, built from the campaign brief - is one piece of what DealMentor does. We also generate the campaign playbook, give every agent an in-call copilot, give team leads 24/7 CRO judgment, and ship a live human CRO with the subscription. Where Second Nature stops at training, DealMentor covers the entire arc from playbook to floor to coaching. One vendor, not three or four.
BPO pricing starts at $999/month and is sales-led - scoped to your campaign count, client mix, and rollout on the call. Per-campaign pricing, unlimited agents on every active campaign. Volume discount at 10+ active campaigns. No per-agent fee, no per-seat fee. Substantially less than enterprise per-seat contracts at the Cogito, Observe, or Level.AI tier. Monthly billing, 3-month minimum to start, then pause or cancel any campaign with 7 days notice.
DealMentor as a software product is early in BPO deployments. The experience behind it is not. Tal Paperin (KSW Solutions) has personally trained agents on BPO floors in the Philippines, Eastern Europe, and Mexico. Specific engagements are under NDA. What we are doing now is productizing two decades of practitioner experience into a per-campaign tool a center can deploy in days. The first cohort to run a campaign on the software gets direct CRO time and pricing flexibility - talk to us.
Built for English-language outbound to the US, UK, AU and CA today - those four are first-class markets with built-in compliance presets (DNC, opt-out, disclosures). Other markets are supported via the "Other" setting, but the scaffolding is English-oriented. Other-language script generation is on the roadmap, not in production yet. If non-English is a hard requirement for you, we are not the right fit yet - we will tell you so on the call.
Days, not months. We typically run a single-campaign pilot first - one client, one team, one playbook generated and deployed. Two weeks of training and live calling is usually enough to see the lift on ramp time, script consistency, and agent confidence. Then scale to the rest of the floor.
Straight answer for the security lead reading this: your data is stored in Supabase (a SOC 2 Type II compliant provider), encrypted in transit (TLS) and at rest, with access restricted to the team members you invite. Agent call transcripts and live audio do not pass through DealMentor - we are not in the audio path. DealMentor's own SOC 2 and a signed DPA for GDPR are things we complete with your security team; we are happy to walk them through the current state, answer your vendor questionnaire, and sign a mutual NDA before deeper diligence. If you need HIPAA-grade or PCI Level 1 today, we are not the right fit yet - we will tell you so on the call.
Monthly billing by default, starting at $999/month, with a 3-month minimum to start. After that, pause or cancel any campaign with 7 days notice; the campaign records (and your audit-ready certificates) stay in your account. Per-campaign pricing scoped on the call - run one campaign or twenty, unlimited agents on every active campaign, volume discount at 10+. 12-month terms with a 10-15% discount are available for centers that want them. No multi-year lock-in, no per-seat fees.
Almost nothing. DealMentor is web-based - any modern browser (Chrome, Edge, Firefox, Safari). No client install, no agent-side software, no firewall rules beyond standard HTTPS. Each agent signs in with their own account; SSO and SAML for enterprise IdPs are on the roadmap, not in production yet. We do not require CTI integration with your dialer for the pilot - DealMentor runs in a tab beside it. Deeper integrations (call-log import, CRM sync) are on the roadmap for scaled deployments. IT typically signs off in 1-2 sessions.
Try it, then scope it
Run one campaign in your browser. Then scope the rollout.
Sign up free, pick "I run a call center / BPO" at onboarding, paste a real client brief, and get a working Campaign Pack plus a sample audit-ready cert in ten minutes. Fourteen days, one campaign, on the house. When you're ready to roll it across your floor, book a 30-minute call with Tal and we'll scope pricing (from $999/month, sized to your campaign volume and rollout).
